Identify return goods (faulty goods or wrong orders)
Download RETURNS FORM (see button below)
Fill out RETURNS FORM (leave your contact details, project name and sales order)
Submit form to info@novii.co.nz
A Novii staff member will contact you to issue a RETURN number OR you can contact Novii office directly to ask a RETURN number (Tel: 0800 663 353)
Return your goods by courier or drop off
If you want to keep the product which isn’t in your original order, please issue a purchase order number, phone Novii office and request an invoice for this product.
All returns must be authorized with a completed RETURN form;
Items must be received into NOVII warehouse along with fulfilled RETURN form for a credit to be processed;
We recommend shipping your return products via a tracking courier. The customer is liable for all freight and insurance costs while goods are in transit and at the premises of Novii or its subcontractors;
All returns are subject to a 10% restocking fee unless faulty or an arrangement is made by mutual agreement with Novii;
No credit will be given on custom made goods, non-stock items, clearance and factory second items;
No claim will be recognized unless returned goods are in “as new”, salable, undamaged, and not shop spoiled;
Returned merchandise must be in the original packaging and in resalable condition;
Please note credits cannot be issued for shipping costs or merchandise purposefully damaged;
Under the Consumer Guarantees Act customers are entitled to have your product repaired, replaced or refunded if broken or faulty under warranty. We will either resend the parts or replace the whole product depends on the circumstance. The customer shall send the faulty item back to Novii immediately within the packaging used on the replacing product. We will assess the product to determine the nature of the issue.
